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Privacy policy

What this policy applies to

This policy applies to the website, managed by the Digital Transformation Agency.

How we collect and use your information

If you contact us via email or phone, or you complete a feedback or contact form on this site, we may collect the email address you provide and any other identifying information you include, such as a name or phone number.

Other than circumstances such as unlawful activity or serious threats to health and safety, we do not share personal information.

You may opt out of further contact from us at any time by emailing

Sharing of data

Personal information that you provide to us is not shared with any third party.

In the event that information must be shared with a third party to support a service that we offer to you, we will contact you first.

Website analytics

To improve your experience on our site, we use "cookies". Cookies are an industry standard and most major websites use them.

A cookie is a small text file that our site may place on your computer as a tool to remember your preferences.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.

Analytics tools

This website uses the analytics tools Google Analytics and Visual Web Optimiser. These services transmit website traffic data to Google and IBM SoftLayer servers, that may be located outside of Australia.

We do not transmit your contact information to these services.

These services do not identify individual users or associate your IP address with any other data held by Google or Wingify (the parent company of Visual Web Optimiser). We use reports provided by these analytics tools to help us understand website traffic and usage. By using this website, you consent to the processing of data about you by analytics tool providers in the manner described in Google's Privacy Policy, Visual Web Optimiser's Privacy Policy and for the purposes set out above.

Opt out

You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.

You can opt out of Visual Web Optimiser if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Wingify.

How we deal with complaints and requests

At no cost you can:

  • request access to personal information about you that we hold
  • ask us to correct your personal information if you find that it is not accurate, up to date or complete
  • make a complaint about our handling of your personal information

You can get in touch with us to make a request for information or a complaint.

To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or change it.

We undertake to respond within 30 days. If the request or complaint will take longer to resolve, we will provide you with a date by which we expect to respond.

Get in touch

You can send requests for information or complaints to or call the DTA Information line on 02 6120 8707.

You can also send your request or complaint by post to Digital Transformation Agency, GPO Box 457, Canberra, ACT 2601.